Conversations

Your Command Center for Every Customer Interaction

Transform how you manage customer communications. GoTime360's Conversations hub unifies every message across SMS, email, social media, web chat, and more into one intelligent, action-packed inbox that helps you respond faster, work smarter, and never miss an opportunity.

All Your Channels, One Powerful Inbox

Stop juggling between platforms.

GoTime360 brings together every customer touchpoint—SMS, email, Facebook Messenger, Instagram DMs, WhatsApp, web chat, and phone calls—into a single, unified conversation thread.

See the complete story of every customer relationship. No more piecing together interactions from different platforms. Every message, every channel, one timeline. When a customer starts on Facebook and switches to email, you'll have the full context right at your fingertips.

Real-time synchronization keeps you connected. Messages appear instantly as they arrive. Live chat from your website flows seamlessly alongside social media comments and email replies. Experience true omnichannel communication where nothing gets lost and everything connects.

Powerful Communication Tools

Manual Actions

When automation isn't enough, Manual Actions ensure critical tasks get the personal attention they deserve. Create queues for manual calls and SMS tasks that integrate seamlessly with your automated workflows. Track every task from "Yet to Start" through completion, ensuring nothing falls through the cracks.

Perfect for high-value leads that need a personal touch or complex situations requiring human judgment. Your team can work through prioritized queues while maintaining the efficiency of your automated systems.

Snippets

Create a library of reusable message templates that maintain your brand voice while dramatically reducing response time. Insert professional responses with one click for FAQs, greetings, follow-ups, and more. Share snippets across your team to ensure consistent communication at every touchpoint.

Trigger Links

Transform ordinary messages into intelligent touchpoints. Embed trackable links that automatically trigger workflows when clicked. Know exactly when prospects engage with your content and respond at the perfect moment. Ideal for promotions, content delivery, surveys, and automated follow-up sequences.

Built for High-Performance Teams

Bulk Actions That Save Hours

Handle up to 100 conversations with a single action. Mark conversations as read or unread, star important threads, archive completed discussions, or assign to team members in bulk. What used to take hours now takes seconds.

Collaboration Without Confusion

Internal comments keep your team aligned without cluttering customer conversations. Add context, share insights, or leave instructions that only your team can see.

Activity cards provide instant context by showing appointment bookings, pipeline changes, and form submissions directly in the conversation flow. No more switching between screens to understand what's happening with a contact.

Rich Contact Intelligence

Every conversation comes with a complete customer profile at your fingertips. View contact information, active campaigns, engagement scores, and interaction history without leaving the conversation. Take instant action to create opportunities, book appointments, or add contacts to workflows—all from one screen.

Advanced Features That Set You Apart

Conversation AI

Deploy intelligent chatbots that handle routine inquiries while you focus on high-value activities. Choose Suggestive mode for AI-assisted responses or go full Auto-Pilot for completely automated conversations. Train custom bots for Q&A, appointment booking, or specialized workflows across SMS, social media, and web chat.

Live Chat That Converts

Engage website visitors in real-time with customizable chat widgets that match your brand. Set up inactivity fallback messages to capture leads even when you're away. Route chats to specific team members based on expertise or availability. Every chat syncs instantly to your unified inbox for seamless follow-up.

Group SMS for Coordinated Communication

Send SMS messages to up to 9 contacts in a single conversation thread. Perfect for coordinating with teams, updating multiple stakeholders, or managing group bookings. Available for US and Canada numbers with full conversation history for all participants.

Seamless Workflow Integration

Automation That Works With You

GoTime360 Conversations integrates deeply with your workflows to create powerful automations. Automatically mark conversations as read or archive them based on triggers. Log external calls to maintain complete records. Send internal notifications when specific conditions are met. Create follow-up tasks that ensure consistent customer experiences.

Intelligent Routing for Optimal Results

Auto-assign conversations based on tags, source, or custom rules. Distribute workload evenly with round-robin assignment. Route specialized inquiries to team members with the right expertise. Set up time-based escalation for priority handling. Your conversations always reach the right person at the right time.

Take Conversations Anywhere

Access full functionality on the go with our mobile app. Respond to messages from anywhere, view complete conversation history, access contact details and quick actions, and receive push notifications for urgent messages. Your entire communication hub travels with you.

Ready to Transform Your Customer Communication?

By bringing every customer touchpoint into one intelligent platform, you'll build stronger relationships, close more deals, and deliver exceptional experiences that keep customers coming back.

Turn scattered conversations into organized, actionable communication that drives real business results.

Empowering businesses with innovative solutions, we are committed to providing seamless support and fostering growth. Connect with us for a brighter, smarter future!

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